Editor’s Pick 
Jun 03,2026Hotel Check-In Fraud Red Flags: A 2026 Front Desk Checklist
Spot hotel check-in fraud red flags with a 2026 front desk checklist covering IDs, cards, behavior, reservations, and escalation steps.
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Mar 03,2026The Dirty Secret in Your Hotel Shower
The Dirty Secret in Your Hotel Shower: What Scientists Found Inside Soap Dispensers You check into a hotel room. The sheets look crisp. The bathroom sparkles. The shower features sleek, wall-mounted shampoo and body wash dispensers modern, eco-friendly, convenient. But what if the soap meant to clean you is contaminated…
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Mar 03,2026Bangor Police Arrest 32-Year-Old After Alleged Assault and Gun Threats at Airport Hotel
Summary: Early on Sunday, March 1, 2026 (around 3:44–3:45 AM), Bangor police responded to a report of a violent dispute in a hallway at a Godfrey Boulevard hotel (part of the Bangor Aviator Hotel near the airport). Officers overheard threats and sounds of an assault inside a room. They forced entry…
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Mar 01,2026How Multi-Property Hotels Should Manage DNR Lists
How Multi-Property Hotels Should Manage DNR Lists Understanding DNR Lists in the Multi-Property Hotel Context When and Why to Place Guests on Your Multi-Property DNR List Building and Maintaining a Multi-Property DNR Program Technology Solutions for Cross-Property DNR List Management Operationalizing Your DNR List Across the Hotel Group Measuring and…
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Feb 27,20267 Steps on how to Increase Direct Bookings Without OTA Discounts
Want more direct hotel bookings without slashing your rates? Learn practical, proven strategies to reduce OTA commissions, boost revenue, and turn more website visitors into loyal repeat guests.
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Feb 26,2026Hotel Email Marketing Strategy That Drives Revenue
Hotel Email Marketing Strategy That Drives Revenue: A Playbook for Modern Hoteliers Email marketing remains one of the most profitable and underleveraged tools in hotel revenue management. In a market where OTAs squeeze margins and guest expectations rise, mastering direct-to-guest communications is mission-critical. This actionable playbook will show you how…
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Feb 25,2026How to Monitor Competitor Hotel Rates
Staying competitive in today’s hotel landscape means understanding what your rivals are doing, especially how they price their rooms. Whether you manage a boutique property, independent or franchised hotel, learning how to monitor competitor hotel rates is critical for smart pricing, maximizing revenue, and maintaining your market edge. This guide…
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Feb 24,2026Best ID Scanner for Hotel Front Desk
When hotel guests step up to your front desk in 2026, they expect a fast, seamless check-in and you expect secure, accurate guest identity verification. The right ID scanner does more than just read passports and driver’s licenses: it integrates with your property management system (PMS), detects fraudulent IDs, automates…
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Feb 23,20268 Steps on How to Prevent Chargebacks in Hotels
Hotel operators face rising operational and financial risks from credit card chargebacks. With higher online bookings, more complex guest expectations, and evolving payment fraud, it’s never been more critical to implement robust chargeback prevention strategies. This definitive guide provides hoteliers actionable, tech-driven steps for protecting profits, defending reputation, and future-proofing…
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Feb 20,2026Guest Ban Is Now Part of the Innstrata Suite
The hospitality industry has always been built on trust. But as operations scale and guest expectations evolve, so do the risks. For years, hotel owners, operators, and management companies have relied on fragmented systems to manage guest data, incident tracking, and operational oversight. Risk management often lived in spreadsheets, isolated…
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