Last Updated: December 15, 2025
Welcome to INNSTRATA. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://www.innstrata.com and use our services.
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your information is handled securely and transparently.
1. Who We Are
INNSTRATA is a Software-as-a-Service (SaaS) platform offering solutions for hotels and hospitality businesses. Our services include guest management, email and SMS marketing, pricing optimization, chargeback protection, and hotel website creation.
For any privacy-related questions, you can contact us at:
📧 [email protected]
2. What Data We Collect
We may collect the following types of personal and anonymous data:
Personal Data: Name, email address, phone number, IP address, business information, and payment details (via Stripe).
Usage Data: Device type, browser information, pages visited, and interaction data (via Google Analytics).
Marketing Data: Information collected through newsletter signups, SMS opt-ins, and promotional campaigns.
Scheduling Data: Booking details via tools like Calendly.
3. How We Collect Data
We collect data through the following means:
Website forms (e.g. contact forms, sign-up forms)
Analytics tools (e.g. Google Analytics)
Booking or scheduling tools (e.g. Calendly)
Payment processors (e.g. Stripe)
Cookies and other tracking technologies (anonymous data only)
4. Why We Process Your Data
We process your data for the following purposes:
To provide and improve our SaaS services
To process payments securely
To communicate with you via email or SMS
To schedule meetings or demos
To analyze website traffic and optimize user experience
To comply with legal obligations and government requests
5. Legal Basis for Processing (GDPR)
Under GDPR, we rely on the following legal bases:
Consent: When you agree to cookies or marketing communications
Contract: When we need to process your data to fulfill a service agreement
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: To improve our services and website functionality
6. Cookies and Tracking
We use cookies and similar technologies to collect anonymous usage data. A cookie banner is displayed when you first visit our site to request your consent for using these tools.
You can manage your cookie preferences through your browser settings.
7. Sharing Your Data
We only share your personal data with trusted third-party providers necessary to deliver our services:
Google Analytics – for website usage analytics
Stripe – for secure payment processing
Calendly – for scheduling meetings or demos
Each third-party service provider is contractually obligated to protect your data and comply with GDPR standards.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected or as required by applicable laws or government agencies.
Different types of data may have different retention periods depending on legal, operational, and contractual requirements.
9. Data Security
We and our partners implement industry-standard security measures including:
HTTPS encryption
Access controls and authentication
Data encryption at rest and in transit
Firewalls and regular security audits
10. International Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA). All data is stored and processed within secure jurisdictions.
11. Your Rights Under GDPR
If you are an individual located in the European Union, you have the following rights:
Right to Access – Request access to your personal data
Right to Rectification – Request correction of inaccurate data
Right to Erasure – Request deletion of your personal data (“right to be forgotten”)
Right to Restrict Processing – Ask us to limit how we use your data
Right to Data Portability – Request your data in a portable format
Right to Object – Object to the processing of your data for marketing or other purposes
Right to Withdraw Consent – Withdraw your consent at any time
To exercise any of these rights, contact us at 📧 [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available at https://www.innstrata.com.
We will indicate the date of the last update at the top of the policy. We recommend reviewing this page periodically for any changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at: