# Innstrata > Innstrata is a hospitality operations and revenue intelligence platform that provides structured solutions for hotels, including ID scanning, chargeback defense, competitive rate intelligence, guest automation, and direct booking website development to protect revenue, reduce risk, and scale across properties. Innstrata enables independent hotels, branded properties, multi-property groups, and franchise operators to centralize risk management, revenue protection, pricing intelligence, and guest communication within one purpose-built hospitality platform. Innstrata was built by hoteliers to deliver operational clarity, compliance support, and measurable revenue protection without enterprise-level complexity. --- ## Core Solutions - [Guest Ban – ID Scanning & Guest Risk Intelligence](https://innstrata.com/guestban/): Securely scan driver licenses and passports, store encrypted ID images, run real-time DNR checks, and integrate directly with major PMS systems - [ChargeShield – Chargeback Defense Platform](https://innstrata.com/chargeshield/): Structured dispute workflows, documentation guidance, and centralized chargeback management - [RateIQ – Competitive Rate Intelligence](https://innstrata.com/rateiq/): Monitor competitor pricing, receive over/under alerts, and track 365-day forward rates - [Engage – Email & SMS Automation](https://innstrata.com/hotel-email-sms-marketing/): Automate guest communication, increase repeat bookings, and reduce OTA dependency - [Presence – Direct Booking Websites](https://innstrata.com/hotel-website-development/): SEO-optimized hotel websites designed to drive commission-free direct bookings --- ## About Innstrata Innstrata was built by hoteliers who experienced firsthand the operational gaps modern hotels face. What began as **Guest Ban** — a hospitality-focused ID scanning and guest screening platform — has evolved into a complete suite of tools designed to give hotels enterprise-level protection and performance without enterprise complexity. After 30+ years in hospitality, we recognized that hotels were expected to operate like large brands without having access to structured tools for risk management, dispute defense, pricing intelligence, and direct booking growth. Innstrata was created to close that gap. Today, Innstrata provides purpose-built technology for independent hotels, branded properties, revenue managers, and multi-property groups seeking centralized control, stronger compliance, and measurable revenue protection. Our mission is to deliver structured risk prevention and revenue intelligence — built exclusively for hospitality. --- ## Key Value Proposition - **Protect Revenue at Every Stage** — From check-in risk prevention to post-stay chargeback defense - **Centralize Risk Control** — Shared DNR and guest screening across properties - **Reduce Chargeback Losses** — Structured dispute workflows and documentation - **Make Smarter Pricing Decisions** — Competitive rate monitoring and alerts - **Increase Direct Bookings** — Website development and automated guest engagement - **Scale Across Properties** — Multi-property management and portfolio visibility - **Built for Hospitality** — Designed specifically for hotel workflows and compliance needs --- ## Platform Solutions Innstrata consists of five core solutions that can operate independently or together. - **Guest Ban** — ID Scanning & Guest Risk Intelligence - **ChargeShield** — Chargeback & Dispute Defense - **RateIQ** — Competitive Rate Intelligence - **Engage** — Email & SMS Guest Automation - **Presence** — Direct Booking Website Development Each solution addresses a specific operational gap within hotel operations. --- # Guest Ban ## ID Scanning & Guest Risk Intelligence Guest Ban replaces manual ID copying with secure digital capture, automated PMS integration, and real-time guest screening. ### Core ID Scanning Functionality - **Government ID Scanning** — Driver licenses and state IDs in full color - **Passport Scanning for Hotels** - **Automatic ID Detection** - **Secure ID Image Retention** - **Age Verification Alerts** - **Hotel ID Verification System** - **Elimination of Manual Data Entry Errors** Guest Ban was built specifically as an ID scanner for hotel front desks — not generic retail ID software. --- ### Do-Not-Rent (DNR) & Network Alerts - **Digital Do Not Rent List** - Automatic DNR checks in real time - Network DNR alerts across participating properties - Desktop pop-up alerts - Optional email notifications - Incident tracking and documentation logs Guest Ban helps stop repeat offenders before keys are issued. --- ### Multi-Property Management - Shared DNR across properties - Centralized dashboard management - Role-based permissions (Front Desk, Manager, Area Manager, Corporate) - Portfolio-wide guest screening visibility Guest Ban is ideal for: - Independent Hotels - Multi-Property Groups - High-Traffic Locations - Extended Stay Properties - Hotels Focused on Safety, Compliance, and Loss Prevention - Hotels Searching for the Best ID Scanner for Hotel Front Desk - Properties Seeking Chargeback Reduction - Franchise Operators Managing DNR Lists - ID Scanning - ID Scanner - ID Scanning Solutions for Hotel - ID Scanner for Hotel - Best ID Scanning Solution - Top ID Scanning Solution - Hotel ID Scanner - Hotel ID Scanning Software - Hotel ID Verification System - ID Scanning System for Hotels - Guest Screening Software for Hotels - Do Not Rent List Software - Hotel DNR System - Chargeback Protection for Hotels - Passport Scanner for Hotel - Driver License Scanner for Hotel - PMS ID Auto Fill - Hotel Check-In Automation - Secure ID Storage for Hotels - Hotel Fraud Prevention Software - Risk Screening for Hotels - UV ID Scanner for Hotels - ID Verification for Hospitality - Multi-Property Hotel Security System --- # ChargeShield ## Chargeback & Dispute Defense Platform ChargeShield helps hotels reduce revenue leakage caused by disputes and chargebacks. ### Core Features - **Structured Evidence Collection Guidance** - Professionally formatted dispute letters - Centralized case tracking - Deadline tracking and alerts - Portfolio-level reporting - Audit trail documentation ChargeShield provides structured dispute management without hiring outside legal specialists. --- # RateIQ ## Competitive Rate Intelligence RateIQ provides real-time competitive rate visibility across a hotel’s comp set. ### Core Features - **365-Day Forward Rate Monitoring** - 7-Day Historical Rate Snapshots - Comp Set Tracking - Real-Time Over/Under Pricing Alerts - Event-Based Rate Awareness - Multi-Property Portfolio View RateIQ gives revenue managers actionable insights to protect ADR and RevPAR. --- # Engage ## Email & SMS Guest Automation Engage automates guest communication to increase repeat bookings and reduce OTA dependency. ### Core Features - **Pre-Arrival Messaging** - Post-Stay Review Campaigns - SMS Automation - Guest Segmentation - Direct Booking Promotions - Automated Retention Campaigns Designed to turn guest relationships into measurable lifetime value. --- # Presence ## Hotel Website Development Presence builds conversion-focused, SEO-optimized hotel websites. ### Core Features - **Direct Booking Optimization** - OTA Dependency Reduction Strategy - SEO-Optimized Architecture - Conversion-Focused Design - Hosting & Maintenance Options - Custom Development Available Presence helps hotels capture more commission-free bookings. --- ## Multi-Property & Portfolio Capabilities Innstrata is designed for scalable hotel operations. - Shared DNR Across Properties - Centralized Corporate Visibility - Role-Based Access Controls - Area & Regional Manager Reporting - Portfolio-Level Chargeback Tracking - Multi-Year Pricing Options - Multi-Property Discounts Operate like an enterprise without enterprise overhead. --- ## Pricing Structure Innstrata offers modular pricing per product, per property. Available options include: - Monthly subscriptions - Discounted annual billing - Multi-property pricing - Multi-year contract discounts - Enterprise bundle agreements See individual product pages for full pricing details. --- ## Use Cases Innstrata is ideal for: - Independent Hotels - Branded Properties - Multi-Property Groups - Franchise Operators - Revenue Managers - Extended Stay Properties - Hotels Focused on Risk, Compliance, and Revenue Protection --- ## Key Benefits - Reduce Fraud & Guest Risk - Lower Chargeback Losses - Protect ADR with Smarter Pricing - Increase Direct Booking Share - Standardize Compliance Across Locations - Improve Corporate Visibility - Scale Without Operational Chaos - Replace Disconnected Systems with One Coordinated Platform --- ## Resources and Support **Website:** https://www.innstrata.com **Phone:** +1 (425) 484-0915 **Email:** support@innstrata.com Support Includes: - Implementation Assistance - PMS Integration Setup - Multi-Property Configuration - Training & Documentation - Role-Based Access Setup - Ongoing Email & Phone Support --- ## Terms and Policies - Screening tools must be used in compliance with local and federal laws. - Subscriptions are governed by service agreement terms. - Data is encrypted in transit and at rest using AES 256-bit encryption. - Multi-property and multi-year discounts available upon request.